Vending Machine Knowledge Base

Researching vending machines for your company can be a challenging task. That’s why  CharlotteVending is happy to provide this FAQ as a resource tool for people interested in soda and snack machines

How much do vending machines cost? Charlotte Vending provides all vending machines and services for free.

What is Full Service Vending?
It is our goal to be the best customer service company in the vending business. We full service all of our vending machines. This means we manage every conceivable facet of you vending program. We take care of everything. Charlotte Vending understands that your time is very important. Leave the vending to us.

What types of vending machines are available? 
drink machines, beverage machines, and snack machines, cold food machines are all available through  CharlotteVending. As far as beverage machines are concerned, we have both bottle (20oz) and can (12oz) machines. We also have a variety of snack machines available.

What do the vending machines look like.
Charlotte Vending offers vending machines in various sizes that fit most locations. All vending machines are attractive, newer, top-of-the-line-electronic models.

What sizes of vending machines are available?
The most standard machine measures 72"x39"x33".  However, if the machine is going to be placed inside an enclosure it is best to allow for 80"x45"x40".  These dimensions take in consideration the space for the door opening as well as room in the back of the machine for the plug-in and the need for air movement for the compressor.

Where should you install or place your vending machine?
The specific locations may very depending on the type of business you have, but the goal is always the same: place the beverage machines in locations that will receive the most foot traffic and in areas that will be the most profitable.

When you request free vending services, we send out a representative to survey your business. Our vending service professional will determine the best locations and how many vending machines should be installed.

What if I need vending machines for more than one location?
Researching vending for more than one location that may be in more than one state is a hassle. How would you orchestrate such a program? In most cases you would have to work with more than one vending company. Each vending company would have their own accounting system and service department. How would you ever keep track of whom to call when you needed service.

How long does it take to install the vending machines
and what is the process?
It takes about 15 business days to have your vending machine installed and filled. Charlotte Vending process for vending machine installation is simple and seamless.

Step 1: Request Information On Vending Service using our online form or call us at 704-759-9222

Step 2: Charlotte Vending will contact you to schedule an appointment for our representative to come meet with you.

Step 3: A representative will meet with you and determine the best location at your business to place a vending machine, verify that you have the correct electrical outlets and go over product selection with you.

Step 4: The vending machines will be delivered shortly after they are ordered.

What does a soda cost from the vending machine. The cost of the product in the vending machines is different depending on your geographic location. Pricing for soda machines are based on what the Coke and Pepsi bottlers set for their national vend rates.

What products do you have available in the vending machines?
We have a variety of products available in the vending machines, Coke machines, Pepsi machines, drink machines, soda machines, pop machines, juice machines, beverage machines, and snack machines. The products include all the Coke and Pepsi product lines and much more.  Please look at our Products page for more information.

How many different selections can the vending machines hold? Soda machines hold 7-9 selections at one time.

How do you deal with repair and refill issues? A variety of things can go wrong with vending machines. Charlotte Vending is always prepared for the worst-case scenario. We have a staff of service specialists to assist you and make sure your vending machines are always functioning properly. We take proactive preventative measures to ensure that your vending machines are working year round. Any time a vending machine is broken or runs empty money revenue is being lost. That’s why it is important to have a service department that is well managed, detail oriented and willing to do the follow up necessary to correct any problems that may come up.

Please contact us if you experience a problem with your vending machine. We are available on a 24/7 basis through our website. When you contact us, your service order is logged into our database and your vending machine is flagged in our VendTrak™ system. We can have your issue corrected within 2-3 business days and we will follow-up with you to make sure that your service order was corrected.

What if someone loses money in the vending machine?
Charlotte Vending will reimburse any money that is lost in the vending machine.  Refunds are mailed out within 48 hours of receipt.

What if my vending machine is vandalized? 
Vending machine vandalism can happen and is usually a temporary situation. Choosing the best location for the vending machines can prevent vandalism. Charlotte Vending  prefers indoor vending machine placements. Indoor locations are better monitored. There is a significantly less likelihood of a vending machine being vandalized at an indoor location. If your machine is vandalized, you will not be held responsible for any damaged equipment or lost money. Charlotte Vending reserves the right to remove vending machines if vandalism continues to be an issue. Before we place a new vending machine at your property we would ask that you find a better location or take steps to correct the problem.

What happens if I need to move my vending machine? 
In some cases, vending machines may need to be moved for building remodeling. Whatever the circumstance, we ask that you notify us of a vending machine move as soon as you can. Please contact us at least 20 days in advance of the date you need to have the vending machine moved. This is because we need to have the product removed before the vending machines can be moved.

How often should the vending machines be refilled? 
Vending machines should always have sodas to vend. Anytime a vending machine runs empty, money is lost. Many vending companies place their vending machines on a generic refill schedule that is not adequate. The usage on every vending machine fluctuates throughout the seasons. The most important season in vending is the summer. If the vending machines are not on the correct refill schedule for the summer, much of the year’s revenue will be lost. At Charlotte Vending  we understand that no two locations are the same and that each vending machine deserves our individual attention. We cater the refill scheduling of each vending machine to meet the needs of your business.

What products should go in the machine?
It is very important that the correct vending machine products are placed in the machine. Charlotte Vending  will work with you to make sure that you have the product selection that suits your business the best.

What if I have a question that is not in the FAQ?
If you need more information call us at 704-759-9222 or fill out the questions section on our Free Information request  form and someone will contact you the next business day.